For Indian restaurant owners

Stop losing ₹47,000 every month to Zomato commissions.

Take orders directly on WhatsApp. Keep your customers, your kitchen, your margin. 0% commission, forever.

Start free — set up in 10 minutesWatch 90-second demo
✓ Used by 5,000+ restaurants✓ Meta Business approved✓ No card required
R
Rohit's Biryani · Bot
online · replies instantly
Type a message…📎 📷
Menu dikhao→Half / Full kya price hai?→Delivery available hai?→Minimum order kitna?→Aaj ka special kya hai?→Table book karna hai 4 logo ke liye→Pure-veg hai ya nahi?→Khaana ready kab tak?→Cash on delivery chalega?→QR scan karke order kaise?→Menu dikhao→Half / Full kya price hai?→Delivery available hai?→Minimum order kitna?→Aaj ka special kya hai?→Table book karna hai 4 logo ke liye→Pure-veg hai ya nahi?→Khaana ready kab tak?→Cash on delivery chalega?→QR scan karke order kaise?→
// 02 — How it works

Setup in five minutes.
Live in a day or two.

No code. No agency. No WhatsApp API headaches. Tell us about your business — we handle training and WhatsApp Business API onboarding. Meta's verification typically takes 24-48 hours after that.

01
Step 01 · ~1 min

Tell us about your kitchen

Dhaba, cafe, cloud kitchen, sweet shop, bakery, fine-dine — pick your sub-type, your cuisine, your service modes (dine-in / takeaway / delivery). Pre-trained restaurant FAQ + tone load automatically.

sub_type: cloud-kitchen + multi-brand
tone: friendly_hinglish
preset_faqs: loaded ✓
02
Step 02 · ~3 min

Drop in your menu

Paste it, snap a photo of your printed menu, or bulk-import an Excel. Half / Full pricing parsed automatically. FSSAI lic + GSTIN + allergens go on the menu page for compliance.

menu.jpg ✓ 47 items · fssai ✓
parsing Half/Full prices…
ready for WhatsApp verify ✓
03
Step 03 · ~1 min

Share your number

We hand you a verified WhatsApp Business number (or connect yours). Customers message — bot replies. You watch the dashboard.

number: +91 98XXX XXX12
status: ● verifying
typically live: 24-48h
// 03 — What's in the box

A full operations layer
inside WhatsApp.

Not just auto-reply. ZapText handles bookings, lead capture, escalations, reminders, analytics — the boring stuff that eats your day.

01 · Hinglish AI

Speaks the way your customers type.

Our model is tuned on Indian messaging patterns — Romanized Hindi, code-switching, typos, voice notes. It gets “bhaiya kal subah 10 baje aa jayein?” on the first try.

HindiEnglishHinglishBengaliTamilMarathiGujarati+7
02 · Booking

Calendar on autopilot.

Customer picks a slot, bot confirms, reminders go out the night before. Reschedules, cancellations — all inside the chat.

Mon 9:00Mon 11:30 ✓Mon 14:00Tue 10:00
03 · Escalation

Knows when to call a human.

Angry customer? Complex query? Bot pings you on WhatsApp with full context.

Escalated to you
Priya (VIP) — refund, 3rd message
04 · Lead scoring

Warm leads, up top.

Ranks every conversation by intent. Stop scrolling; start closing.

🔥 Ankit J.94
🔥 Meera S.88
Rahul T.42
05 · Analytics

Daily summaries in your inbox.

How many messages handled, peak hours, top FAQs, leads captured. No dashboard dive needed.

06 · Personality

Your tone. Your policies. Your voice.

Every bot is trained on yourdata — menu, prices, timings, refund rules, brand voice. No generic “I'm an AI assistant.” Answers sound like you wrote them at 2am.

GENERIC BOT
“I apologize, but I cannot process that request at this time.”
YOUR ZAPTEXT BOT
“Aaj shaam tak confirm ho jayega boss, don't worry — ek bar manager se check karwa deta hoon.”
07 · Restaurant: dine-in QR ordering

Table par baith ke order. Bina waiter dhundhe.

Restaurant ke har table par alag QR. Customer scan kare → WhatsApp khule → Send dabaye → menu link mile → order place kare. Sab kuch WhatsApp ke andar. Multiple sizes (Half / Full / Family Pack), bilingual EN+Hinglish, manager dashboard pe live tables — order status updates jaate hain customer ko bhi.

PRINT
One PDF, one QR per table. Cmd+P, cut, paste, done.
ANTI-FRAUD
Rotating shift tokens + 2hr session auto-close.
NO CLASH
Dine-in vs home delivery routed automatically.
AVAILABLE ON
Growth · Scale · Enterprise plans.
// 04 — Pricing

Pay for bots.
Not for promises.

Launch offer — setup fees waived on every plan. Includes WhatsApp Business API, hosting, model inference, and dashboard. Cancel anytime.

All prices in ₹INR · GST extra · billed on razorpay
Free
Try without paying
Free/ forever
No card required · upgrade anytime
  • →Full-feature trial — first 100 replies free
  • →Bookings, UPI links, Hindi/Hinglish — all unlocked from minute 1
  • →See your first real booking land before you pay
  • →No credit card required
  • →After 100 replies → upgrade to Starter at ₹599/mo
Start free →
Starter
Solo shops, 1 number
₹599/ mo
Setup: FREE ₹999 · launch offer
  • →2,000 conversations / month — never miss a customer ping
  • →Bookings flow into your calendar (not your inbox)
  • →UPI / Razorpay payment links sent in chat — close the sale
  • →Hindi · English · Hinglish — speaks like your customers
  • →Auto-detects language; matches Marathi, Gujarati, Punjabi, Bengali, Tamil, Telugu
  • →Voice-note transcription — sabziwala paste-list / customer voice queries handled
  • →Vertical-trained bot (FSSAI / RERA / GSTIN aware — won't make compliance mistakes)
  • →Welcome menu + opt-in flows + abandoned-cart recovery
  • →Live takeover from a web dashboard (no separate app needed)
  • →1 broadcast / month, up to 500 contacts
  • →Email support · WhatsApp support during business hours
  • →Overage: ₹0.15 per extra reply
Start Starter →
Most popular
Growth
Multi-location · most popular
₹1,499/ mo
Setup: FREE ₹2,999 · launch offer
  • →10,000 conversations / month — scale into festive surge without hiring
  • →Up to 3 separate bots — different brand fronts, branches, or numbers
  • →Everything in Starter, plus:
  • →Custom AI personality (your brand voice, not a generic Meta tone)
  • →Unlimited broadcasts to 5,000 opted-in customers / month
  • →Cart abandonment + booking-reminder automations
  • →Daily summary reports — bookings, missed leads, top questions
  • →Multi-staff inbox (assign chats to different employees)
  • →WhatsApp + Email support
  • →Extra bot: ₹999/mo
  • →Overage: ₹0.13 per extra reply
Start Growth →
Scale
Multi-bot · API access
₹3,999/ mo
Setup: FREE ₹7,999 · launch offer
  • →50,000 conversations / month — chain-store volume
  • →Up to 10 bots / numbers — one per branch, brand-front, or city
  • →Everything in Growth, plus:
  • →Public API access — wire ZapText into your CRM, ERP, accounting
  • →WhatsApp Flows (forms-inside-chat for lead capture / surveys)
  • →White-label — hide ZapText branding, run as your own brand
  • →Per-branch analytics (compare which outlet converts best)
  • →Priority support (4hr response, dedicated channel)
  • →Monthly strategy call — we audit your bot, suggest improvements
  • →Extra bot: ₹599/mo
  • →Overage: ₹0.12 per extra reply
Start Scale →
Enterprise
Chains · white-label · SLA
₹9,999/ mo
Setup: FREE ₹19,999 · launch offer
  • →200,000 conversations / month — agency / multi-city operator scale
  • →Unlimited bots & numbers — every franchise, every brand, your call
  • →Everything in Scale, plus:
  • →Dedicated customer success manager (single point of contact)
  • →Custom integrations — your CRM, ERP, POS, accounting, HRMS
  • →Per-vertical compliance audit (FSSAI / RERA / DPDPA / Coaching Bill)
  • →99.9% uptime SLA contract with credits if breached
  • →White-glove onboarding & in-person training (Tier-1 cities)
  • →Weekly optimisation calls — our team tunes your bot performance
  • →Priority support (1hr response, weekend cover)
  • →Overage: ₹0.10 per extra reply
Start Enterprise →
// 05 — From the field

“Saturday night ko 63 orders WhatsApp se aaye.
Phone uthana band kar diya —
kitchen mein focus kar paaye.”

RM
Rohit Menon
Tandoor & Tadka, Bengaluru · on ZapText Growth
94%
queries resolved without human touch — across 1,200+ live bots
2.8s
median response time, 24/7, including public holidays
< 5m
median time from sign-up to first live customer reply
3.4×
more bookings converted vs. missed calls + voicemail
// 06 — Common questions

Things people always ask.

Short answers. If you want to go deeper, send us a quick message and we'll get back the same day.

Will the bot actually take orders, or just answer questions?
+
It takes the order. Customer sends a message, voice note, or scans a table QR — bot shares the live menu, lets them pick items + sizes (Half / Full / Family), confirms delivery address or table number, sends a UPI payment link, and notifies your kitchen instantly. You see the full order with status flow (Placed → Preparing → Ready → Delivered/Served) in your dashboard.
WhatsApp just launched a free in-app AI for businesses — why pay you?
+
The free in-app AI answers FAQs from your profile + catalog. ZapText is built for restaurant revenue: order capture with size variants, table QR ordering, multi-outlet routing, UPI payment links inside chat, FSSAI-compliant menu display, surge pricing disclosure, allergen warnings, and a dashboard your kitchen staff can actually use. If you're a tiny one-counter shop just answering 'kya rate hai?', the free option is enough. If you want WhatsApp to drive actual food revenue, that's us.
Will my WhatsApp number get flagged for using ZapText?
+
No. ZapText runs on the official WhatsApp Cloud API. Your number stays verified, green-tick eligible, and never at risk of a ban. Bot is task-scoped to restaurant operations — won't hallucinate alcohol promotions or anything that triggers Meta's Commerce Policy.
Do you handle dine-in QR ordering, or just delivery / takeaway?
+
All three. Print one QR per table — customer scans, WhatsApp opens, they tap Send, menu link appears, they order without flagging down a waiter. Bot routes the order to your kitchen along with the table number. Multi-outlet chains: each table's QR encodes its outlet so a Saket scan never ends up in CP's KOT queue.
What languages does the bot understand?
+
English is the default. The bot auto-detects per message and switches to Hindi, Hinglish, Punjabi (Punglish), Tamil (Tanglish), Telugu, Bengali, Marathi, Gujarati, Kannada, Malayalam, or any of the major Indian scripts when the customer writes in one. Voice notes are transcribed via Groq Whisper — even a 'do biryani aur ek raita bhejdo' voice command lands on the menu page with items pre-selected.
Can I edit the menu after going live?
+
Yes — paste, OCR a photo, or add items manually. Bulk-import handles 'Half Rs.189 / Full Rs.329' price strings automatically. Allergen tags per item are part of the menu (FSSAI Reg 2.4.6 compliant). Changes go live instantly.
Multiple outlets — how does that work?
+
One WhatsApp number for the whole chain. The bot routes orders to the right outlet using the QR code, the customer's shared location, or a quick branch picker. Each outlet manager logs in with their own email (you invite them from Settings → Team Members) and sees only their outlet's orders and analytics. You see the chain-wide breakdown.
How fast can I actually go live?
+
Onboarding (filling your menu, hours, FSSAI, GSTIN) takes about 5 minutes. After that, WhatsApp Business API verification of your number typically takes 24-48 hours — Meta's side, not ours. Once verified, your bot goes live.
Do I need to provide my own WhatsApp number?
+
Either works. We can hand you a fresh verified business number in under an hour, or onboard your existing one through BSP migration. You own the number forever.
Are there any per-conversation charges beyond the plan?
+
WhatsApp's own conversation fees (Meta's per-message pricing in INR) are passed through at cost — no markup. Most reply messages inside the 24-hour customer service window are FREE per Meta's April 2025 rule. The Starter plan covers a comfortable monthly volume for single-outlet kitchens; Growth and above scale up with multi-outlet + analytics.
Can I cancel or change plans anytime?
+
Yes — cancel or downgrade from the dashboard. No contract lock-in. 7-day refund if your bot doesn't go live in the first week.
07 · Why ZapText

Free WhatsApp AI replies. ZapText earns.

A free in-app AI is great for FAQs. But Indian kitchens don't grow from FAQs — they grow from booked tables, paid orders, and customers that don't slip away while you're asleep. Here's what changes when the bot has actually been built for the way you run service.

01

Customer asks "menu bhejdo" at 11 PM

✕Free in-app AI

Pastes a long text menu blob. No way to actually order.

✓ZapText

Sends a mobile menu link. Customer taps items, picks Half / Full, chooses delivery / takeaway / dine-in, sends UPI payment. Order lands in your kitchen.

02

Customer voice-notes "do paneer butter masala aur ek naan"

✕Free in-app AI

“Sorry, I can only handle text.”

✓ZapText

Transcribes via Groq Whisper, parses the items, opens the menu page with paneer butter masala + naan already in the cart. Customer just confirms.

03

You run 3 outlets — Saket, CP, Gurgaon — and customer is in Hauz Khas

✕Free in-app AI

No idea which outlet to route to. Owner manually re-assigns.

✓ZapText

Customer shares location, bot computes nearest outlet inside delivery zone, sends the menu link pre-routed. Order auto-lands in Saket's queue.

04

Customer asks "minimum order kitna hai?" with ₹89 in cart

✕Free in-app AI

Doesn't know. Owner ends up arguing on chat.

✓ZapText

Min-order is configured per outlet (Rs.200). Submit endpoint rejects the ₹89 delivery order with "add ₹111 more or switch to takeaway".

05

Customer asks "FSSAI number kya hai?" — auditor is looking

✕Free in-app AI

Doesn't have it. You scramble.

✓ZapText

FSSAI lic + expiry + jain certs render on every order confirmation + on the public menu page. Reg 2.4.6 compliant out of the box.

06

Customer with peanut allergy asks about kheer

✕Free in-app AI

Generic reply. Liability is yours.

✓ZapText

Per-item allergen tags (8 FSSAI allergens) tagged at menu setup. Bot reads them out. Customer can also flag allergies — bot hard-warns at checkout.

07

Rain hits, you want +15% surge on delivery

✕Free in-app AI

Not supported. You change menu prices manually.

✓ZapText

Surge bands configured once. Page banner shows "Rain +15% may apply" BEFORE add-to-cart (CCPA Dark Patterns compliant). Surcharge auto-applies, breakdown shown at checkout.

08

Saket's manager Rohit quits, Suresh joins

✕Free in-app AI

Owner re-enters everything. Past orders lost or visible to wrong manager.

✓ZapText

Settings → Team Members → swap email. Rohit's access revoked, Suresh invited. All Saket orders / table data / customer history stays bound to the outlet, not the email.

Restaurant compliance, built-in
FSSAI Reg 2.4.6 (lic + allergen + veg/non-veg), GSTIN on invoices, Jain badges, CCPA pre-cart surge disclosure, DPDPA marketing opt-in — all baked into the bot + menu page. Your kitchen + WhatsApp number stay clean.
One number. Many outlets.
Add an outlet, generate its table QRs, invite a manager — all from one dashboard. Bot routes orders by QR scan, customer location, or branch picker. Cloud-kitchen multi-brand supported. One WhatsApp number, never re-printed.
Built for Indian customers
Voice notes in Hinglish / Punjabi / Tamil / Bengali. Half / Full pricing parsed. Mithai by weight, kebab by piece, cake by inch. Surge for rain / peak / festival itemised. Details a generic bot will never see.
Try free for 100 replies →// your first paid order is the proof

Your next customer is already
typing. Be ready.

Configure your WhatsApp bot in about five minutes. ₹0 setup fee on launch. WhatsApp verification (~24-48h) handled for you.

Get started — ₹0 setup fee →Talk to us first
Start free — ₹0 today